Responsible Gambling

At Zoom, we are committed to promoting a safe and enjoyable gaming experience for all our users. Gambling should always remain a form of entertainment, never a source of stress or financial hardship. This page provides important information and guidance to help you stay in control.

Our Commitment

We believe that responsible gambling is a shared responsibility between the operator and the player. We strive to provide tools, resources, and support to ensure that gambling remains a positive experience.

Key Principles of Responsible Gambling

Gambling should be treated as entertainment, not a way to make money
Only gamble with money you can afford to lose
Set time and spending limits before you start
Never chase your losses
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
Take regular breaks during gaming sessions
Balance gambling with other activities and hobbies

Tools to Help You Stay in Control

We offer a range of self-management tools designed to help you maintain healthy gambling habits.

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Available Tools

Deposit Limits	Set daily, weekly, or monthly limits on how much you can deposit
Loss Limits	Control the maximum amount you can lose within a specified period
Session Time Limits	Set reminders or automatic logouts after a certain period of play
Self-Exclusion	Temporarily or permanently exclude yourself from gambling activities
Reality Checks	Receive periodic notifications about the duration of your session
Account History	Review your full transaction and gaming history at any time

Recognising Problem Gambling

It is important to recognise the warning signs of problem gambling early. Ask yourself the following questions:

Do you spend more money or time on gambling than you intended?
Do you feel restless or irritable when trying to reduce gambling?
Have you tried to cut back on gambling but failed?
Do you gamble to escape problems or relieve negative feelings?
Do you lie to family or friends about your gambling habits?
Have you borrowed money or sold possessions to fund gambling?
Has gambling affected your relationships, work, or education?

If you answered yes to one or more of these questions, you may want to seek support.

Underage Gambling Prevention

Gambling is strictly prohibited for individuals under the legal gambling age. We implement age verification procedures to prevent minors from accessing our services. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.

Getting Help

If you or someone you know is struggling with gambling-related issues, professional help is available. We encourage you to reach out to recognised support organisations that offer confidential advice, counselling, and assistance for problem gamblers and their families.

Steps You Can Take Now

Talk to someone you trust about your concerns
Contact a professional gambling support service
Use our self-exclusion tools to take a break
Set strict deposit and time limits on your account
Reach out to our customer support team for guidance

Remember, there is no shame in asking for help. Responsible gambling is about making informed choices and knowing when to stop. We are here to support you every step of the way.